A little help
Diary Go support
Help with your diary, iCloud sync and Diary Pro Lifetime.
Contact us
Email diarygo123@gmail.com with your iPhone or iPad model, iOS version, app version and a description of what happened. If you include a screenshot, hide your private entries and personal information.
Email supportWhat does Diary Pro Lifetime include?
One purchase unlocks iCloud sync, Excel/CSV import and diary export. There is no subscription. Writing diary entries, attaching photos and viewing history are free.
Restore a purchase
Open Settings in Diary Go and tap Restore Purchases. Use the Apple Account that made the purchase. Your App Store account and iCloud account may be different.
The purchase is unavailable
Check your internet connection and tap Retry loading purchase in Settings. If it remains unavailable, email us with the message shown. An unavailable purchase does not unlock Pro.
Sync between devices
With Pro unlocked, sign into the same iCloud account on each device and enable Automatic sync in Diary Go Settings. Keep the app open while syncing and check your iCloud storage space. Disabling sync does not delete data already stored on your devices or in iCloud.
Import a diary
With Pro unlocked, choose Import file in Settings. Use an Excel or CSV file with dates in column A and diary text in column B. Importing an existing date updates that entry; previous versions remain in History. ZIP files and photos are not restored through this import.
Export your diary
With Pro unlocked, choose Export CSV & photos (ZIP) in Settings. Save the ZIP through the system share sheet. It contains current entries and their photos, not earlier or deleted versions. The ZIP is not encrypted.
History and deletion
Deleting an entry removes it from the current view, while previous revisions remain in History. Read the privacy policy for details about local and iCloud data.